Terms of service

Terms of Service

 

Effective Date: August 5, 2025

Welcome to Coyote Moon Design Company! By accessing or purchasing from this website, you agree to the following Terms of Service. Please read carefully before placing your order.

1. General Information This website and business are owned and operated in the State of Illinois. These Terms of Service are governed by and construed in accordance with the laws of the State of Illinois and applicable U.S. federal laws. By using this site, you agree that any legal matters will be handled in Illinois courts, unless otherwise required by law.

2. Products & Services All items are made-to-order unless noted otherwise. Product descriptions, pricing, and availability are subject to change without notice. We reserve the right to refuse service or cancel orders at our discretion. We are not responsible for typographical errors, user-submitted misspellings, or incorrect input on custom items. Please double-check all custom order details before submitting.

3. Custom Order Content Guidelines At Coyote Moon Design Co., we are dedicated to creating high-quality custom apparel. To ensure our work aligns with our company values and legal obligations, we reserve the right to refuse service or cancel any order at our sole discretion. Requests that will not be fulfilled include, but are not limited to, those containing:

  • Illegal Content: Any design that promotes illegal acts or substances.

  • Hate Speech & Discrimination: Content that is hateful, harassing, or discriminatory towards any individual or group based on race, religion, nationality, gender identity, sexual orientation, or disability.

  • Profanity & Obscenity: Material that is excessively vulgar, obscene, or pornographic.

  • Intellectual Property Infringement: Any logos, images, text, or designs protected by copyright or trademark that you do not have the legal right to reproduce. By submitting a design, you affirm that you hold the necessary rights to use it.

  • Violent or Harmful Content: Imagery or text that promotes or glorifies violence, self-harm, or abuse.

If an order is canceled for any of these reasons, a full refund will be issued.

4. Illinois Department of Corrections (IDOC) Items For items related to the Illinois Department of Corrections, we may require verification of affiliation. If we request verification, you must provide it. We reserve the right to cancel the sale if verification is not provided or if we suspect malicious intent associated with the purchase.

5. Payment Terms We accept payment via authorized providers listed at checkout. Orders are not considered confirmed until full payment is received. We reserve the right to cancel unpaid or suspicious orders. All prices are in U.S. dollars unless otherwise stated. Sales tax will be applied to Illinois residents as required by law.

6. Loyalty Program Rewards Membership in our loyalty program is free and voluntary.

  • No Cash Value: Points are non-transferable, have no cash value, and cannot be exchanged for cash.

  • Earning Points: Points are earned on the merchandise subtotal only, after any other discounts are applied, and before taxes and shipping fees.

  • Redemption Restrictions: Reward coupons cannot be combined or "stacked" with other automatic discounts, sale prices, or coupon codes per order.

  • Returns: If an item is returned, any points earned from that purchase will be deducted from your account balance.

  • Modifications: We reserve the right to modify, suspend, or terminate the loyalty program, including point values and reward tiers, at any time without prior notice. 

  • You can view Loyalty FAQ's Here.

7. Refunds, Returns & Cancellations All policies related to refunds, returns, exchanges, and cancellations are outlined on our Refund & Return Policy page. Please review those terms carefully before placing an order. By purchasing, you acknowledge and accept the return/refund limitations, including the final-sale nature of custom-made products.

8. Intellectual Property & Licensing All original designs, product photos, logos, and written content on this website are the property of Coyote Moon Design Company or are used under proper license/authorization. These materials may not be copied, shared, altered, or reproduced without written permission. Where digital files are sold, reproduction and usage rights are granted only as specified in the product description or licensing terms. Unauthorized use, reproduction, or distribution of our work (outside the rights granted to you as a customer) may result in legal action.

9. Privacy & Data Collection We collect limited personal information (such as name, email, and shipping address) strictly for the purpose of processing your order and providing customer service. We do not sell or rent your data to third parties. Please see our Privacy Policy for full details.

10. Website Access & Use You agree not to misuse or attempt to disrupt this website, including but not limited to: hacking, scraping, introducing malware, or interfering with other users’ experience. Any unauthorized use of the site or its contents may result in suspension of your access and potential legal consequences.

11. Limitation of Liability We are not liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of our products. To the extent allowed by Illinois and federal law, our total liability is limited to the amount paid for your order.